WE HAVE JUST BEEN NOTIFIED BY USPS & UPS CENTRAL LOCATIONS THAT THERE COULD BE UP TO A 2-WEEK DELAY IN SHIPPING:
*USPS Notification: 35% Less staff due to COVID-19. Typical Holiday shipping cutoff (Dec. 18th) expect up to 2-week delays*
*UPS Low on drivers and have received more last minute shipments putting them 1-2 weeks out.
CAN I STILL PURCHASE FROM YOUR WEBSITE?
Yes! We’re currently still able to accept orders and ship internationally. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.
WHEN WILL I GET MY ORDER?
We are assuming that orders placed before December 18th, should arrive on time, but cannot make any promises. This cutoff impacts everyone and is out of our hands.
ARE YOU GUYS SHIPPING AS NORMAL?
We’re trying to. Minor delays are happening internationally.
Our most recent update is that we're currently only shipping from our Fulfillment centers from Monday to Friday. However, we'll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
**U.S.A.: Unfortunately, we're experiencing the longest delays on your orders. Our fulfillment center is working hard to get through the backlog, but due to increased volumes & reduced staffing levels, it's taking a while. Please don't be concerned if your tracking doesn't update for a few days. Your parcel is still on its way to you.
CAN I CHANGE MY DELIVERY ADDRESS?
We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this.
If this option is available to you, it’ll be included in the tracking information sent to you when your order’s left the warehouse. If the option isn’t available on your tracking link, then the courier doesn’t have the ability to do this.
Fortunately, the Thomas Amari Support Team is able to amend the delivery address of your order once it’s been placed so just message us referencing your order #.